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Pepper Home

Contact us via the chat button below (bottom right!) or email at <a data-fr-linked="true" href="mailto:hello@pepper-home.com">hello@pepper-home.com</a>Our Customer Care team responds to emails within 1 business (M-F) day.Chat Online: Monday - Friday: 10 am to 5 pm (EST) Saturday &amp; Sunday: ClosedEmail: <a href="mailto:hello@pepper-home.com" id="isPasted">hello@pepper-home.com</a>We don&apos;t currently have a phone line as we are a very small team - we appreciate your patience here! Please email or chat us with your question and we will get back to you ASAP.

Contact us via the chat button below (bottom right!) or email at hello@pepper-home.com. Our Customer Care team responds to emails within 1 business (M-F) day. Chat Online: Monday - Friday: 10 am to 5 pm (EST) Saturday & Sunday: Closed. Email: hello@p

How do I get in contact with a customer service representative?

ABOUT US

Where do you make your products?

What are your products made out of?

Where can I see real customer photos?

How do I clean my products?

Do you have tradespeople who will come out and measure/install?

Do you have a showroom?

Do you allow COM?

How do I order?

How do I get a discount code for my first order?

What should I know about buying custom items online?

Are prices listed on packing slips?

Do you offer discounts for interior designers and architects?

Do you offer design help?

Can I purchase a Gift Card?

Where can I see my previous orders?

What happens after I submit my order online?

How do I cancel my order?

How long will it take to receive my Pepper Home order?

What do I do if there is an issue with my order?

Can I return my swatch?

ORDERS

How do I track my order?

What is your return policy?

When will my order ship?

What is my shipping cost?

Can you ship internationally?

What if there is a workroom error?

Why is my tracking showing as failed or delayed?

Can I exchange my product?

What if an item is on Pre-Order?

How do I update my shipping information?

Why does my package require a signature upon delivery?

SHIPPING & RETURNS

Do you have a trade program?

Do you have an affiliate program?

Why isn't my trade discount applying?

What is the trade discount and benefits?

I am filling out the ST-4 form for our trade application, what address do I put for Pepper Home?

TRADE PROGRAM

What is the lead time for custom curtains?

Are panels sold individually or as a pair?

How do I add trim on the leading edges?

What curtain widths do you offer?

How do I choose the correct curtain width and length

Why does the calculator determine a larger width than my window?

What's the difference between privacy and blackout lining?

What is the difference between ring top, pinch pleat, tailored pleat, grommet and rod pocket?

What is the finished width of a pinch pleat curtain panel?

How much will my curtains weigh?

How many curtain rings do I need?

What type of curtain rings should I purchase?

What curtain rod should I select?

Do you sell roman shades?

I want to order pillows to match my curtains. How do I know what patterns work together?

Can I return a curtain order?

Do you suggest pressing or dry cleaning the curtains when they arrive?

What is the best way to clean curtains?

Will the pattern on the panels line up when the curtains are closed?

How does curtain trim add to my overall length?

What kind of dyes are used to print your fabric?

What curtain rod should I get? copy

Do your curtains have seams?

How wide is the Rick Rack and Band trim?

What's an engineered seam and why do you not use them?

Are panels sold individually or as a pair? copy

Will you add my own trim to your curtains?

Can I order a swatch of the pillow fabric before I purchase? copy

Can I order a swatch of the curtain fabric before I purchase?

Can I order a trim/piping sample before I purchase?

CURTAIN FAQs

What pillow sizes do you offer?

What size pillow do I need?

How many pillows do I need for my couch?

Can I order a swatch of the pillow fabric before I purchase?

How do I decide which piping is right for my pillow?

I want to create a pillow scape with multiple patterns, how do I do that?

How do I wash my pillowcase?

What is the makeup of your inserts?

I forgot to select an insert with my pillow, can I purchase it separately?

What size are the inserts that come with the pillow?

If I purchase a case what size stuffer do I need?

How many additional days does embroidery add to my order?

Can embroidered items be returned or exchanged?

Which symbols can I embroider?

What thread colors do you offer?

Can I get a curtain embroidered?

What is the character count for embroidery?

EMBROIDERY

PILLOW FAQs

Does the shower curtain come with a plastic liner?

How should I wash my shower curtain?

How many button hole are there to hang the shower curtain?

How much does a shower curtain weigh?

How do I choose which width is right for my shower?

How do I choose the correct panel length?

What size rod do I need?

What hardware is required to hang the panels?

Can I choose a fabric that isn't listed on the shower curtain page?

Can I add trim to the panel?

What are the standard shower curtain sizes?

What is the difference between a shower curtain and regular curtain?

SHOWER CURTAIN FAQs

What is the difference between the wallpaper materials?

What is the fire rating of the wallpaper?

Is your wallpaper eco-friendly?

Is the wallpaper bathroom friendly?

Do you have detailed hanging instructions?

What is the lead time on a wallpaper order?

What size are the wallpaper swatches?

What is the width of the wallpaper?

Can you apply the wallpaper to textured walls?

A standard roll is equivalent to how many yards?

Do you offer custom colors for wallpaper?

Can any design be offered in grasscloth or performance paper?

Is the wallpaper pre-pasted?

Do you offer peel and stick wallpaper?

Is the wallpaper washable?

Why does the wallpaper arrive untrimmed?

Do you have wallpaper order minimums?

How do I know how many yards to order?

Can I order a swatch before placing an order?

Can I return a wallpaper order?

Do your wallpapers have a straight match or a half drop?

Do you offer commercial grade wallpaper?

Do you have any recommendations for wallpaper installers?

How do you remove your wallpaper?

Does direct sunlight affect grasscloth?

Should the seams be visible on solid grasscloth?

WALLPAPER FAQs

How big are the fabric swatches?

What is the difference between the fabric materials?

Do you offer curtains or pillows in your linen fabric?

Can I order a fabric swatch before purchasing yardage?

Do you offer custom widths or sizes?

Do you offer custom colors for fabric?

Which fabric material is suitable for upholstery?

FABRIC FAQs

How do I get in contact with a customer service representative?Updated 7 months ago