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Pepper Home

FAQs and Support | Contact us at: hello@pepper-home.com | Chat with us. We're available on chat M-F 10am to 5pm EST.

Pepper Home Help Center

How do I get in contact with a customer service representative?

Where do you make your products?

What are your products made out of?

Where can I see real customer photos?

How do I clean my products?

Do you have tradespeople who will come out and measure/install?

Do you have a showroom?

Do you allow COM?

ABOUT US

Do you have a trade program?

Do you have an affiliate program?

Why isn't my trade discount applying?

What is the trade discount and benefits?

I am filling out the ST-4 form for our trade application, what address do I put for Pepper Home?

TRADE PROGRAM

What is the holiday lead time?

Holiday Hours

When is the last day of the sale?

I purchased a swatch before the sale ended, can you honor the discount?

I purchased an item before the sale, can you honor the discount?

What is included in the sale?

What percentage is being discounted on my item?

HOLIDAY LEAD TIMES

How do I order?

How do I get a discount code for my first order?

What should I know about buying custom items online?

What do I do if there is an issue with my order?

Are prices listed on packing slips?

Do you offer discounts for interior designers and architects?

Do you offer design help?

Can I purchase a Gift Card?

Where can I see my previous orders?

What happens after I submit my order online?

How do I cancel my order?

How long will it take to receive my Pepper Home order?

Can I return my swatch?

Why does my order say unfulfilled?

ORDERS

How do I track my order?

What is your return policy?

What is your shipping policy?

When will my order ship?

What is my shipping cost?

Can you ship internationally?

What if there is a workroom error?

Why is my tracking showing as failed or delayed?

Can I exchange my product?

What if an item is on Pre-Order?

How do I update my shipping information?

Why does my package require a signature upon delivery?

The website says free shipping on orders over $300. Does that apply to furniture?

What is the difference between the two furniture delivery options?

How do I schedule my furniture delivery?

Sample Sale Items – What to Expect

SHIPPING & RETURNS

Do you have curtain hardware recommendations?

Are panels sold individually or as a pair?

How do I add trim on the leading edges?

What is the lead time for custom curtains?

What curtain widths do you offer?

How do I choose the correct curtain width and length?

Why does the calculator determine a larger width than my window?

What's the difference between privacy and blackout lining?

What is the difference between ring top, pinch pleat, tailored pleat, grommet and rod pocket?

What is the finished width of a pinch pleat curtain panel?

How much will my curtains weigh?

How many curtain rings do I need?

What curtain rod should I select?

Do you sell roman shades?

I want to order pillows to match my curtains. How do I know what patterns work together?

Do you suggest pressing or dry cleaning the curtains when they arrive?

Will the pattern on the panels line up when the curtains are closed?

How does curtain trim add to my overall length?

What kind of dyes are used to print your fabric?

Do your curtains have seams?

How wide is the Rick Rack and Band trim?

What is the difference between custom cafe curtains and custom curtains?

What is the difference between unlined panels and panels with privacy lining?

What construction options are available for cafe curtains?

How do I choose the correct panel width?

How do I choose the correct panel length?

Are the sheer curtains lined?

Can I add trim to my curtain panels?

Can I choose a cotton fabric that is not listed on the cafe curtain page?

What's an engineered seam and why do you not use them?

Will your curtains work with a traverse curtain rod?

Will you add my own trim to your curtains?

Can I order a fabric swatch or trim sample?

What are the dimensions from hook to top of curtain?

What are the care instructions?

Can I choose a fabric that isn't listed on the cafe curtain page?

What is the return width?

CURTAIN FAQs

What pillow sizes do you offer?

What size pillow do I need?

How many pillows do I need for my couch?

Can I order a swatch of the pillow fabric before I purchase?

Can I order a trim/piping sample before I purchase?

How do I decide which piping is right for my pillow?

I want to create a pillow scape with multiple patterns, how do I do that?

How do I wash my pillowcase?

What is the makeup of your inserts?

I forgot to select an insert with my pillow, can I purchase it separately?

What size are the inserts that come with the pillow?

If I purchase a case what size stuffer do I need?

How many additional days does embroidery add to my order?

Can embroidered items be returned or exchanged?

Can I add embroidery to my pillow after I received it?

Which symbols can I embroider?

What thread colors do you offer?

Can I get a curtain embroidered?

What is the character count for embroidery?

EMBROIDERY

PILLOW FAQs

Does the shower curtain come with a plastic liner?

How should I wash my shower curtain?

How many button hole are there to hang the shower curtain?

How much does an unlined vs lined shower curtain weigh?

How do I choose which width is right for my shower?

What hardware is required to hang the panels?

Can I choose a fabric that isn't listed on the shower curtain page?

Can I add trim to the panel?

What are the standard shower curtain sizes?

What is the difference between a shower curtain and regular curtain?

What is the difference between an unlined and lined shower curtain?

SHOWER CURTAIN FAQs

What is the lead time?

I need to return/ exchange my furniture?

Where is the furniture made?

How will my order ship?

How do I schedule delivery?

How do I know if the furniture will fit through my front door?

Can I order a fabric that is not listed on the furniture collection page?

What type of wood is the furniture made out of?

What type of foam is used to make the furniture?

Are any of the fabrics performance?

Can I modify an order after it's been placed?

How are the frames constructed?

What is the difference between channel and flat faced detail?

Do I need a box spring?

Does the bed come with a box spring?

Are headboards pre-drilled with holes?

Can I add a contrasting welt?

Do you have assembly instructions?

Can I add a skirt to my chair?

Can I make my chair a swivel?

Does the chair come with a pillow?

What are the cushions made out of?

What type of springs do you use?

Are the benches available in different sizes?

What are the leg color options?

Does the chair come pre-assembled?

Does the bench come pre-assembled?

Does the bed come assembled?

Can I get the woodbase in a different headboard other than the Hudson?

Do you offer a full size bed?

What is a welt?

FURNITURE FAQs

What is the difference between the wallpaper materials?

What is the fire rating of the wallpaper?

Is your wallpaper eco-friendly?

Are any of your wallpapers bathroom friendly?

Do you have detailed hanging instructions?

What is the lead time on a wallpaper order?

What size are the wallpaper swatches?

What is the width of the wallpaper?

Can you apply the wallpaper to textured walls?

A standard roll is equivalent to how many yards?

Do you offer custom colors for wallpaper?

Can any design be offered in grasscloth or performance paper?

Is the wallpaper pre-pasted?

Do you offer peel and stick wallpaper?

Is the wallpaper washable?

Why does the wallpaper arrive untrimmed?

Do any wallpaper grounds arrive trimmed?

Do you have wallpaper order minimums?

How do I know how many yards to order?

Can I order a swatch before placing an order?

Can I return a wallpaper order?

Do your wallpapers have a straight match or a half drop?

Do you offer commercial grade wallpaper?

Do you have any recommendations for wallpaper installers?

How do you remove your wallpaper?

Does direct sunlight affect grasscloth?

Should the seams be visible on solid grasscloth?

What is the maximum yardage I can order on one continuous bolt?

What is the texture of the removable paper?

What is the best use for removable wallpaper?

Is the removable wallpaper sold by the yard?

Does the removable wallpaper require paste or is it a sticker?

Are murals sold by the yard?

WALLPAPER FAQs

How big are the fabric swatches?

Can I order a fabric swatch before purchasing yardage?

Which fabric type is best for me?

What is the difference between printed cotton & printed linen?

What is the difference between the fabric materials?

FABRIC FAQs

All articles

Categories

ABOUT US

TRADE PROGRAM

HOLIDAY LEAD TIMES

ORDERS

SHIPPING & RETURNS

CURTAIN FAQs

PILLOW FAQs

SHOWER CURTAIN FAQs

FURNITURE FAQs

WALLPAPER FAQs

FABRIC FAQs

Articles

Are your pillowcases removable?

Do you sell curtain rods?

What is the trade code for existing trade program members?

How do I reset my trade member password?