SHIPPING & LEADTIMES
Where can I find my tracking?
We'll email you tracking as soon as your order ships, and you can check the status of any order on your Orders page. For furniture, Metropolitan, our delivery partner, will reach out to schedule your delivery.
What is your shipping policy?
Swatch orders placed by 4 PM ET, Monday through Friday, ship the same day: $5 by USPS Ground Advantage, $12 by FedEx 2-Day, or $26 by FedEx Overnight. Because they ship the same day, swatch orders can't be cancelled. Everything is made to order. Curt
When will my order ship?
Lead TimesCustom-made furniture ship in 6 weeks.Wallpaper is printed-to-order and ships in 2 weeks.Roman Shades, curtains, pillows, shower curtains are made-to-order and ship within 2 weeks.Please note: Some SKUs have a 4-week lead time, as indicated
What does shipping cost?
Shipping is free on orders over $300 in the continental US. Orders under $300 ship by FedEx for $10–18. Furniture is delivered by Metropolitan, our delivery partner, either to your threshold ($150 for pieces under 200 lb, $200 over) or white glove to
Can you ship internationally?
We ship within the US and to Canada. Canadian orders ship by DHL Express, with all taxes included at checkout. We're not able to ship furniture or Roman shades to Canada.
Why is my tracking showing as failed or delayed?
If your tracking shows an exception or hasn't updated, email or chat with us with your order number and we'll look into it with FedEx.
My item is on pre-order. What should I expect?
When a fabric is on pre-order, the product page and your cart show its estimated date before you check out. Your order goes into production as soon as the fabric arrives, and we'll email you tracking once it ships.
Can I update my shipping address?
If your order hasn't shipped yet, email or chat with us as soon as you can and include the full new address, with any apartment or unit number. Once it's shipped, FedEx may be able to redirect the package or hold it nearby; contact them with your tra
Does my order need a signature?
Orders over $550 need a signature at delivery, which helps keep packages from going missing. You can choose to waive the signature at checkout. If your order hasn't shipped yet and you'd like to change this, email us at [email protected]. If you
What's the difference between threshold and white glove delivery?
Both are handled by Metropolitan, our delivery partner. Threshold delivery brings your piece to the first dry, secure spot inside your home: $150 for pieces under 200 lb, $200 for 200 lb and up. White glove delivery brings it to the room of your choi
When will Metropolitan reach out to schedule my furniture delivery?
Once your piece is finished, it goes to Metropolitan, our delivery partner. Their team will call or text you within 1–2 business weeks to set a delivery date and time, so make sure the phone number on your order is the best one to reach you. Timing c
My furniture order says fulfilled, but no one has contacted me about delivery.
For furniture, "fulfilled" means your piece is finished and with Metropolitan, our delivery partner. Their team will call or text you within 1–2 business weeks to schedule delivery. If it's been longer than that, email or chat with us and we'll check
Will everything in my order ship together?
Each piece is made to order, so items in the same order ship separately as they're ready. You'll get tracking by email for each one.
Can I get my order faster?
Because each piece is made to order, we're not able to expedite production or shipping. For wallpaper, rush production is available for $325—just ask us before you place your order.
Why does my order say unfulfilled?
It just means your order hasn't shipped yet. Each piece is made for you after you order, so it shows as unfulfilled while it's being made. Once it ships, the status changes and we'll email you tracking.