What is your shipping policy?Updated a day ago

Samples

We ship domestic swatch orders within 3 business days. At checkout, you can choose from:

• USPS Ground Advantage – $5
• FedEx 2-Day – $12

Decor & Yardage

Lead Times

• Curtains, pillows, shower curtains, and table linens are made-to-order and ship within 10 business days.
• Wallpaper is printed-to-order and ships in 4 weeks. A 2-week rush processing option is available for $325.
• Fabric and trim yardage as well as solid grasscloth ship within 7 business days.
  
  

Shipping Service

• We ship via FedEx, and all orders include a tracking number.
• Free shipping is offered on orders over $300 (excludes furniture).
• A delivery signature is required for orders over $550, as this greatly reduces the risk of lost or stolen packages. You may choose to waive this requirement at checkout.

Furniture

Lead Times

All furniture is made-to-order and ships in 6 weeks via Metropolitan Warehouse & Delivery. Shipping rates are based on weight and will be calculated at checkout.

Delivery Options

• Threshold Delivery: Your item will be delivered to the first dry, secure area—such as your front door, garage, or building lobby.
• White Glove Service: Includes in-room delivery, professional assembly (if required), and removal of all packaging materials.

Notes

• Headboards, chairs, and benches arrive fully assembled.
• Beds require light assembly (approximately 20 minutes). Headboard and side rails ship in separate boxes.
• The customer takes full responsibility for ensuring items fit in their space.
• Rural and island deliveries have limited routes and delivery times may take longer than usual.
  
  

Delivery Communication

Once your furniture is ready, you’ll receive an email, call, or text from our shipping partner to schedule delivery. You will then be notified of a 3–4 hour delivery window via voice message and text.

On the day of delivery, you’ll receive a live tracking link via text. Our team will also call you 30 minutes prior to arrival. If no one answers, they will wait 20 minutes before proceeding to their next stop.

Canada, Alaska, Hawaii & Puerto Rico

Shipping rates for locations outside the Continental U.S. are based on weight and will appear at checkout.

• Canadian orders ship via DHL Express.

All taxes are included at checkout.