What is your shipping policy?Updated 7 days ago

Swatches

Swatch orders placed by 4 PM ET, Monday through Friday, ship the same day: $5 by USPS Ground Advantage, $12 by FedEx 2-Day, or $26 by FedEx Overnight. Because they ship the same day, swatch orders can't be cancelled.

Lead times

Everything is made to order. Curtains, Roman shades, pillows, and shower curtains ship in about 2 weeks; wallpaper in about 2 weeks; fabric and trim by the yard and solid grasscloth in about 7 days; table linens in about 1 week; aprons and totes in about 10 days; makeup pouches in about 5 days; and furniture in about 6 weeks.

Shipping

We ship by FedEx, with tracking on every order. Shipping is free on orders over $300 in the continental US, not including furniture; orders under $300 ship for $10–18. Orders over $550 need a signature, which you can choose to waive at checkout.

Furniture

Furniture is delivered by Metropolitan, our delivery partner. Threshold delivery brings it to the first dry, secure spot ($150 under 200 lb, $200 for 200 lb and up). White glove brings it to the room of your choice, assembles it, and takes the packaging away ($180 / $240). Headboards, chairs, and benches arrive assembled; beds need about 20 minutes of light assembly. Please measure your doorways, halls, and stairs before you order. Deliveries to rural areas and islands can take longer.

Once your piece is ready, Metropolitan will reach out within 1–2 business weeks to schedule, then send a 3–4 hour delivery window by voice message and text. On delivery day, you'll get a live tracking link, and the team will call about 30 minutes before they arrive. If they can't reach you, they'll wait 20 minutes before moving on to their next stop. Your delivery window is scheduled, not guaranteed.

Outside the continental US

Orders to Canada, Alaska, Hawaii, and Puerto Rico are priced by weight, and you'll see the cost at checkout. Canadian orders ship by DHL Express, with all taxes included. We're not able to ship furniture or Roman shades to Canada.