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<p>If you need to reset your trade member password, we will send you a link to do so. Please check your email and follow the instructions provided in the link to reset your password.</p>

If you need to reset your trade member password, we will send you a link to do so. Please check your email and follow the instructions provided in the link to reset your password.

How do I reset my trade member password?

How do I get in contact with a customer service representative?

Where do you make your products?

What are your products made out of?

Where can I see real customer photos?

How do I clean my products?

Do you have tradespeople who will come out and measure/install?

Do you have a showroom?

Do you allow COM?

ABOUT US

Do you have a trade program?

Do you have an affiliate program?

Why isn't my trade discount applying?

What is the trade discount and benefits?

I am filling out the ST-4 form for our trade application, what address do I put for Pepper Home?

TRADE PROGRAM

How do I order?

How do I get a discount code for my first order?

What should I know about buying custom items online?

Are prices listed on packing slips?

Do you offer discounts for interior designers and architects?

Do you offer design help?

Can I purchase a Gift Card?

Where can I see my previous orders?

What happens after I submit my order online?

How do I cancel my order?

How long will it take to receive my Pepper Home order?

What do I do if there is an issue with my order?

Can I return my swatch?

Why does my order say unfulfilled?

ORDERS

How do I track my order?

What is your return policy?

When will my order ship?

What is my shipping cost?

Can you ship internationally?

What if there is a workroom error?

Why is my tracking showing as failed or delayed?

Can I exchange my product?

What if an item is on Pre-Order?

How do I update my shipping information?

Why does my package require a signature upon delivery?

SHIPPING & RETURNS

Do you have curtain hardware recommendations?

Are panels sold individually or as a pair?

How do I add trim on the leading edges?

What is the lead time for custom curtains?

What curtain widths do you offer?

How do I choose the correct curtain width and length?

Why does the calculator determine a larger width than my window?

What's the difference between privacy and blackout lining?

What is the difference between ring top, pinch pleat, tailored pleat, grommet and rod pocket?

What is the finished width of a pinch pleat curtain panel?

How much will my curtains weigh?

How many curtain rings do I need?

What curtain rod should I select?

Do you sell roman shades?

I want to order pillows to match my curtains. How do I know what patterns work together?

Do you suggest pressing or dry cleaning the curtains when they arrive?

Will the pattern on the panels line up when the curtains are closed?

How does curtain trim add to my overall length?

What kind of dyes are used to print your fabric?

Do your curtains have seams?

How wide is the Rick Rack and Band trim?

What is the difference between custom cafe curtains and custom curtains?

What is the difference between unlined panels and panels with privacy lining?

What construction options are available for cafe curtains?

How do I choose the correct panel width?

How do I choose the correct panel length?

Are the sheer curtains lined?

Can I add trim to my curtain panels?

Can I choose a cotton fabric that is not listed on the cafe curtain page?

What's an engineered seam and why do you not use them?

Will your curtains work with a traverse curtain rod?

Will you add my own trim to your curtains?

Can I order a fabric swatch or trim sample?

What are the dimensions from hook to top of curtain?

CURTAIN FAQs

What pillow sizes do you offer?

What size pillow do I need?

How many pillows do I need for my couch?

Can I order a swatch of the pillow fabric before I purchase?

Can I order a trim/piping sample before I purchase?

How do I decide which piping is right for my pillow?

I want to create a pillow scape with multiple patterns, how do I do that?

How do I wash my pillowcase?

What is the makeup of your inserts?

I forgot to select an insert with my pillow, can I purchase it separately?

What size are the inserts that come with the pillow?

If I purchase a case what size stuffer do I need?

How many additional days does embroidery add to my order?

Can embroidered items be returned or exchanged?

Can I add embroidery to my pillow after I received it?

Which symbols can I embroider?

What thread colors do you offer?

Can I get a curtain embroidered?

What is the character count for embroidery?

EMBROIDERY

PILLOW FAQs

Does the shower curtain come with a plastic liner?

How should I wash my shower curtain?

How many button hole are there to hang the shower curtain?

How much does an unlined vs lined shower curtain weigh?

How do I choose which width is right for my shower?

What hardware is required to hang the panels?

Can I choose a fabric that isn't listed on the shower curtain page?

Can I add trim to the panel?

What are the standard shower curtain sizes?

What is the difference between a shower curtain and regular curtain?

What is the difference between an unlined and lined shower curtain?

SHOWER CURTAIN FAQs

What is the difference between the wallpaper materials?

What is the fire rating of the wallpaper?

Is your wallpaper eco-friendly?

Is the wallpaper bathroom friendly?

Do you have detailed hanging instructions?

What is the lead time on a wallpaper order?

What size are the wallpaper swatches?

What is the width of the wallpaper?

Can you apply the wallpaper to textured walls?

A standard roll is equivalent to how many yards?

Do you offer custom colors for wallpaper?

Can any design be offered in grasscloth or performance paper?

Is the wallpaper pre-pasted?

Do you offer peel and stick wallpaper?

Is the wallpaper washable?

Why does the wallpaper arrive untrimmed?

Do you have wallpaper order minimums?

How do I know how many yards to order?

Can I order a swatch before placing an order?

Can I return a wallpaper order?

Do your wallpapers have a straight match or a half drop?

Do you offer commercial grade wallpaper?

Do you have any recommendations for wallpaper installers?

How do you remove your wallpaper?

Does direct sunlight affect grasscloth?

Should the seams be visible on solid grasscloth?

WALLPAPER FAQs

How big are the fabric swatches?

Can I order a fabric swatch before purchasing yardage?

Which fabric type is best for me?

What is the difference between printed cotton & printed linen?

What is the difference between the fabric materials?

Do you offer custom widths or sizes?

Do you offer custom colors for fabric?

Which fabric material is suitable for upholstery?

FABRIC FAQs

What is the return policy?

When will my item ship?

How do I order a full towel set?

What are the dimensions of each towel?

What are the dimensions of the bath accessories?

What are the material of the towels?

What are bath accessories made of?

KASSATEX BATH TOWELS X PEPPER HOME

COLLABORATIONS

Are your pillowcases removable?

Do you sell curtain rods?

What is the trade code for existing trade program members?

How do I reset my trade member password?Updated 2 months ago