What is the lead time?
Our furniture is made-to-order and ships in 6 weeks.
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FURNITURE FAQs
I need to return/ exchange my furniture?
Our furniture is FINAL SALE.
Where is the furniture made?
All Pepper Home furniture is made-to-oder in North Carolina. Check out this helpful post that walks you through the manufacturing process.
How will my order ship?
When you purchase furniture from Pepper Home, you'll have two convenient delivery options to choose from. The first is Threshold Delivery, where your furniture is delivered to the first dry, secure area—such as your front door, garage, or building lo
How do I schedule delivery?
Once your order is complete, you will receive an email, call, or text from our shipping partner saying that they are ready to schedule delivery. You will then receive a delivery confirmation notifying you of your 3-4 hour delivery time window via voi
How do I know if the furniture will fit through my front door?
Confirm that the piece fits in your space by checking the width, depth and height of the item found on the product page. For beds, note that the headboard and bed rails arrive in separate boxes. Pro tip: Use painter’s tape to outline the item’s footp
What are the care instructions?
Spot clean with a solvent-based cleaner only - never water or water-based products, which can damage the fabric. For deep cleans, call in the pros. We recommend professional cleaning services familiar with solvent-safe upholstery. Care tip: Do not at
Can I order a fabric that is not listed on the furniture collection page?
You can choose from any fabric within our furniture assortment (explore the full collection here). If there is a fabric that is not listed under a specific product, email us and we can send you a custom invoice. Please note that we do not offer our p
What type of wood is the furniture made out of?
All of our frames are bench made in house to our customer’s specifications using NC kiln-dried maple or engineered hardwood.
What type of foam is used to make the furniture?
Our foam is poured in NC and is CertiPUR-US certified, which means it meets the following quality standards:
The website says free shipping on orders over $300. Does that apply to furniture?
No, free shipping does not apply to furniture.
Are any of the fabrics performance?
While our fabrics are not classified as performance, we carefully curated our assortment to include a variety of options with high rub counts, making them durable enough for everyday use. For high-traffic areas—especially around children and pets—we
Can I modify an order after it's been placed?
Customers have 24 hours to change/modify an order before it gets sent to manufacturing.
How are the frames constructed?
We use a double layer of engineered hardwood, layered and interlocked for maximum strength. The center is framed to allow for the same kind of strapping and padding typically found in a chair seat, giving you a softer, more comfortable surface to lea
What is the difference between channel and flat faced detail?
Do I need a box spring?
All of our beds are designed to be used with a box spring. We recommend selecting one that sits 3–4 inches below the top of the rails for a flush or slightly recessed mattress. Keep in mind that mattress height is personal—consider your preferred bed
Does the bed come with a box spring?
No, box springs are not included. We recommend selecting one that sits 3–4 inches below the top of the rails for a flush or slightly recessed mattress. Keep in mind that mattress height is personal—consider your preferred bed height and ease of acces
Are headboards pre-drilled with holes?
No, legs are not pre-drilled with holes when headboard sold separately. Fully upholstered beds do have holes pre-drilled for easy installation. Screws are included in shipment.
Can I add a contrasting welt?
Yes! All of our welt options coordinate with our pillow collection, so it’s easy to mix and match with confidence.
Do you have assembly instructions?
Yes, you can find assembly instructions here. You can also watch this video of our co-founder Kelsey walking through the assembly process: https://www.youtube.com/watch?app=desktop&v=rcv9PEl74ws.
Can I add a skirt to my chair?
Yes! You can customize the Dorothy chair with a waterfall skirt. The Adeline Chair is available with a kickpleat skirt.
Can I make my chair a swivel?
The Adeline chair is available as a swivel.
Does the chair come with a pillow?
Only the Dorothy chair comes with a matching pillow.
What are the cushions made out of?
Our standard seat cushions are made with a premium spring down-blend—the most comfortable option available. Inside each cushion is a high-grade polyurethane foam “box” filled with individually wrapped coil springs. This is then encased in a plush dow
What type of springs do you use?
The seat support system, made of drop in coil springs, is carefully installed and secured to the frame. This step is essential to the comfort and longevity of your piece. The springs are positioned, tied, and stabilized to provide even weight distrib
Are the benches available in different sizes?
Yes, Blaire and Celeste are available in three sizes–Twin, Queen and King. Scarlett is available in one size.
What are the leg color options?
Choose from White, Weathered, and Tobacco for a leg finish that complements your decor.
Does the chair come pre-assembled?
Yes it does!
Does the bench come pre-assembled?
Yes it does!
Does the bed come assembled?
If you choose white glove delivery, our dedicated shipping team will assemble the furniture on-site for you. If you choose threshold delivery, you will need to assemble it yourself. The assembly requires two people and will take 15-30 minutes. Legs a
Can I get the woodbase in a different headboard other than the Hudson?
No, the wood base is only available in the Hudson style.
Do you offer a full size bed?
No, we only have 3 sizing options at this time, King, Queen or Twin.
What is a welt?
The welt on the furniture is a decorative piping that’s sewn into the seams. It is meant to accentuate the shape of the furniture, add definition to edges and seams and enhance durability by reinforcing the seams. Welting can be made from the same fa