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Due to extremely high volumes, please allow extra time for custom items to ship. Please see below for specific dates.<img src="https://attachments.gorgias.help/0eMnwxKePQ29bDNo/hc/bVpA37lBwW6J5oEd/2026110912-27aca5f7-f6a5-478b-b6fa-7b8fe00921ec-screenshot%202026-11-09%20at%207.49.02%E2%80%AFam.png" style="width: 698px;" class="fr-fic fr-dib">

Due to extremely high volumes, please allow extra time for custom items to ship. Please see below for specific dates.

What is the holiday lead time?

HOLIDAY LEAD TIMES

How do I get in contact with a customer service representative?

Where are your products made?

What are your products made out of?

How do I care for my curtains, pillows, and wallpaper?

Do you have a showroom?

Can I send you my own fabric or trim (COM)?

Are prices listed on packing slips?

Do you offer design help?

How can I buy a gift card?

ABOUT US

Do you have a trade program?

Do you have an affiliate program?

Why isn't my trade discount applying?

What is the trade discount and benefits?

I am filling out the ST-4 form for our trade application, what address do I put for Pepper Home?

TRADE PROGRAM

When is the last day to order a table linens for Thanksgiving?

Holiday Hours

When is the last day of the sale?

I purchased a swatch before the sale ended, can you honor the discount?

I purchased an item before the sale, can you honor the discount?

What is included in the sale?

What percentage is being discounted on my item?

How do I order?

How do I get a discount code for my first order?

What should I know about buying custom items online?

Do you offer discounts for interior designers and architects?

Where can I see my previous orders?

What happens after I submit my order online?

Can I cancel or change my order?

What payment methods do you accept?

My discount code didn't work.

Can I combine discount codes?

When do sale prices apply?

I don't see the fabric and style combination I want. Can you still make it?

Is there a fee for small wallpaper orders?

Can a sale price be applied to an order I’ve already placed?

PLACING AN ORDER

Where can I find my tracking?

What is your shipping policy?

When will my order ship?

What does shipping cost?

Can you ship internationally?

Why is my tracking showing as failed or delayed?

My item is on pre-order. What should I expect?

Can I update my shipping address?

Does my order need a signature?

What's the difference between threshold and white glove delivery?

When will Metropolitan reach out to schedule my furniture delivery?

My furniture order says fulfilled, but no one has contacted me about delivery.

Will everything in my order ship together?

Can I get my order faster?

Why does my order say unfulfilled?

SHIPPING & LEADTIMES

Where's my order?

My order is delayed.

How will I know if my order is delayed?

My order arrived damaged.

I received the wrong item, or something's missing.

I think my item is defective.

My package says delivered, but I don't have it.

I missed my furniture delivery, or it was refused.

I missed your call.

What do I do if there is an issue with my order?

What if there is a workroom error?

ORDER ISSUES

I bought a Sample Sale item. What can I expect?

What's your return and exchange policy?

RETURNS & EXCHANGES

Can you check my measurements before I order?

Something doesn't fit, or I measured wrong.

Should I check my order before installing it?

Will my order match my swatch, or a piece I ordered before?

How much wallpaper should I order?

How much are swatches?

Can I return my swatches?

Do you offer in-home measuring or installation?

MEASURING, FIT & SWATCHES

Do you have curtain hardware recommendations?

Are panels sold individually or as a pair?

How do I add trim on the leading edges?

What is the lead time for custom curtains?

What curtain widths do you offer?

How do I choose the correct curtain width and length?

Why does the calculator determine a larger width than my window?

What's the difference between privacy and blackout lining?

What is the difference between ring top, pinch pleat, tailored pleat, grommet and rod pocket?

What is the finished width of a pinch pleat curtain panel?

How much will my curtains weigh?

How many curtain rings do I need?

What curtain rod should I select?

I want to order pillows to match my curtains. How do I know what patterns work together?

Do you suggest pressing or dry cleaning the curtains when they arrive?

Will the pattern on the panels line up when the curtains are closed?

How does curtain trim add to my overall length?

What kind of dyes are used to print your fabric?

Do your curtains have seams?

How wide is the Rick Rack and Band trim?

What is the difference between custom cafe curtains and custom curtains?

What is the difference between unlined panels and panels with privacy lining?

What construction options are available for cafe curtains?

How do I choose the correct panel width?

How do I choose the correct panel length?

Are the sheer curtains lined?

Can I add trim to my curtain panels?

Can I choose a fabric that is not listed on the cafe curtain page?

What's an engineered seam and why do you not use them?

Will your curtains work with a traverse curtain rod?

Will you add my own trim to your curtains?

Can I order a fabric swatch or trim sample?

What are the dimensions from hook to top of curtain?

What are the care instructions?

What is the return width?

CURTAIN FAQs

What is the lead time?

What construction styles do you offer?

Can I get trim on my shade?

How do the shades operate?

What are the mounting options?

What widths are available?

What lengths are available?

What is the depth of the headrail?

What is the point of measure for each shade style?

Are the shades lined?

How do I measure for an inside mount shade?

How do I measure for an outside mount shade?

How do I install the shade?

When the shade is fully raised, how much of the window will it cover?

Why is there a tear at the top of my roman shade?

Can woven wood shades be used in a bathroom?

ROMAN SHADE FAQs

What is the difference between a cornice and a valance?

What construction styles are available?

Can I add trim to a valance?

Can I add trim to a cornice?

What widths are offered?

What heights are offered?

What is the depth of the cornice or valance?

Do you have a measurement guide?

What is the thickness of each side board on our cornices?

CORNICE & VALANCE FAQs

Does the shower curtain come with a plastic liner?

How should I wash my shower curtain?

How many button hole are there to hang the shower curtain?

How much does an unlined vs lined shower curtain weigh?

How do I choose which width is right for my shower?

What hardware is required to hang the panels?

Can I choose a fabric that isn't listed on the shower curtain page?

Can I add trim to the panel?

What are the standard shower curtain sizes?

What is the difference between a shower curtain and regular curtain?

What is the difference between an unlined and lined shower curtain?

SHOWER CURTAIN FAQs

What pillow sizes do you offer?

What size pillow do I need?

How many pillows do I need for my couch?

Can I order a swatch of the pillow fabric before I purchase?

Can I order a trim/piping sample before I purchase?

How do I decide which piping is right for my pillow?

I want to create a pillow scape with multiple patterns, how do I do that?

How do I wash my pillowcase?

What is the makeup of your inserts?

I forgot to select an insert with my pillow, can I purchase it separately?

What size are the inserts that come with the pillow?

If I purchase a case what size stuffer do I need?

How many additional days does embroidery add to my order?

Can embroidered items be returned or exchanged?

Can I add embroidery to my pillow after I received it?

Which symbols can I embroider?

What thread colors do you offer?

Can I get a curtain embroidered?

What is the character count for embroidery?

EMBROIDERY

PILLOW FAQs

I need to return/ exchange my furniture?

Where is the furniture made?

How will my order ship?

How do I schedule delivery?

How do I know if the furniture will fit through my front door?

Can I order a fabric that is not listed on the furniture collection page?

What type of wood is the furniture made out of?

What type of foam is used to make the furniture?

The website says free shipping on orders over $300. Does that apply to furniture?

What is the holiday lead time?Updated a day ago