How do I track my order?
Check out the Orders Page. You will also receive an email when your order is shipped that contains tracking information.
All articles
SHIPPING & RETURNS
What is your return policy?
Our products are FINAL SALE as they are custom and made-to-order. Once an order is placed, there is a 24-hour window to make any changes. We highly recommend ordering samples to experience the color, pattern, and texture before you purchase. In the u
What is your shipping policy?
We ship domestic swatch orders within 3 business days. At checkout, you can choose from:. All furniture is made-to-order and ships in 6 weeks via Metropolitan Warehouse & Delivery. Shipping rates are based on weight and will be calculated at checkout
When will my order ship?
Our custom-made pillows, curtains, shower curtains, and table linens ship in just 10 days. Our wallpaper is printed-to-order and ships in 4 weeks. Our fabric yardage ships in 7 days. Samples ship in 3 business days.
What is my shipping cost?
Orders of $300 or more ship for free via FedEx within the Continental US. If your order is smaller, we charge $10-18 depending on the weight. Shipping rates for orders to Canada, Alaska, Hawaii, or Puerto Rico, are based on weight and your shipping c
Can you ship internationally?
We currently ship to the US and Canada. Canadian orders are shipped via DHL—all taxes will be included at checkout.
What if there is a workroom error?
In the unlikely event that there is a workroom error, we will repair or replace your products right away. Please send a photo and details to [email protected].
Why is my tracking showing as failed or delayed?
Please reach out to our team at [email protected], we'd be happy to look into this for you!
Can I exchange my product?
If you are unhappy with your selections, we will let you exchange your product and credit you 50% of your original order value (offer valid for 30 days after delivery). The customer is responsible for sending the unused item back. Please email hello@
What if an item is on Pre-Order?
We do our best to keep all of our fabrics in stock. In the event that a fabric is out of stock, there will be an alert on the product page as well as in your shopping cart denoting the estimated date of delivery.
How do I update my shipping information?
For orders that have been placed, please contact [email protected] as soon as possible.
Why does my package require a signature upon delivery?
We require a delivery signature for orders over $550 as it significantly reduces the number of stolen or missing packages. At checkout, customers have the option to waive the required signature (see below). If your order has not shipped yet and you w
The website says free shipping on orders over $300. Does that apply to furniture?
No, free shipping does not apply to furniture.
What is the difference between the two furniture delivery options?
Threshold Delivery: Delivered to the first secure, dry area (like your front door, garage or building lobby). White Glove: our team delivers your bed to the room of your choice, assembles it professionally, and removes all packaging. *Both need someo
How do I schedule my furniture delivery?
Once your order is complete, you will receive an email, call, or text from our shipping partner saying that they are ready to schedule delivery. You will then receive a delivery confirmation notifying you of your 3-4 hour delivery time window via voi